Terms of sale

Services are provided by Kevin Vavelin, sole trader (entrepreneur individuel, EI), trading as Codetics ("Codetics"), 3 allée des Orangers, 97421 Saint-Louis, La Réunion, France, SIREN 750 369 803.

Codetics can be contacted by email at contact@codetics.fr.

"Customer": anyone who orders a service. "Consumer": a natural person acting for purposes outside their trade, business, craft, profession or farming activity (preliminary article of the French Consumer Code). "Business customer": any Customer who is not a consumer.

The applicable terms are those in force on the order date. They are available on the site at all times, can be downloaded or printed, and are attached to the order confirmation.

For business customers, these terms are the sole basis of commercial negotiation (article L441-1 of the French Commercial Code) and prevail over their purchasing terms unless otherwise agreed in writing. A signed quotation or specific contract prevails over these terms for what it expressly covers.

Codetics offers four families of services: (1) fixed-price services purchased online through Stripe: the "Audit & cloud migration" package and consulting or design days; (2) projects on quotation: custom software, ERP/CRM, mobile apps, cloud migration, artificial intelligence and automation, embedded, IoT and industrial systems, security audits, data and reporting, electric-vehicle charging (OCPP/OCPI protocols), research and development; (3) recurring monthly contracts: maintenance, infrastructure/DevOps, monthly development-day credits, fractional CTO; (4) day-rate expertise and training.

The main characteristics, price and terms of each online offer are shown on its sales page and summarised before payment. Online offers are valid for as long as they are displayed on the site. Other services are covered by a quotation or purchase order (together, the "quotation").

Price: €3,000 net, payable in two instalments: a €1,500 deposit when ordering and the €1,500 balance on delivery. The package includes: (a) an audit of the Customer's existing infrastructure, delivered in writing; (b) the migration of a small infrastructure to a single target provider chosen by the Customer among Cloudflare, Vercel, AWS, Google Cloud, Azure or Oracle Cloud; (c) a documented disaster recovery plan designed to meet the availability, resilience and data restoration requirements of article 32 of the GDPR.

A "small infrastructure" means a single production environment and the components identified during the audit (applications, databases, storage, DNS, certificates), whose migration does not require rewriting application code. The exact scope is confirmed to the Customer in writing after the audit, before any migration.

Unless agreed in writing, the package excludes: rewriting or redesigning application code; migration to several providers or several environments; subscriptions, licences, usage and fees charged by cloud providers, which the Customer pays directly; maintenance, managed services and on-call support after the migration; penetration testing, certifications and regulatory compliance audits; legal advice, the disaster recovery plan being a technical deliverable that is neither a legal opinion nor a data protection officer service.

If the audit shows that the infrastructure exceeds the package's scope, Codetics informs the Customer in writing and proposes an additional quotation. The Customer may accept it or end the package: the performed part is then valued at the time actually spent at the consulting day rate displayed on the site on the order date, up to the deposit paid. Codetics refunds any part of the deposit above that amount, and the balance is not due.

A day means seven hours of actual work, performed remotely unless otherwise agreed, on a date agreed in writing between the parties. Its content is defined with the Customer before that date, within the framework described on the offer page.

The price of a day is payable in two instalments: a 50% deposit when booking and the 50% balance once the day has been delivered. The day must be scheduled within twelve months of paying the deposit. The Customer may reschedule it free of charge with at least two business days' notice before the agreed date. Codetics may reschedule it for a legitimate reason by proposing a new date; if no date suits the Customer, the deposit is refunded in full and the balance is not due.

Custom projects are covered by a quotation setting out the scope, deliverables, indicative timeline, price and payment terms. Unless stated otherwise, a quotation is valid for thirty days.

The order is formed when the Customer accepts the quotation in writing (signature or express agreement by email) and, where applicable, pays the agreed deposit.

Only what the quotation lists is included. New or changed requests during a project require an amendment or additional quotation accepted in writing before the work is done.

Artificial intelligence and automation projects (RAG document-search assistants, agents connected to an ERP or CRM, automated document processing) rely on third-party models and services named in the quotation, whose terms apply to the Customer.

The Customer remains responsible for the data it provides to or makes accessible to the system: it warrants that it holds the necessary rights and a legal basis for processing it, and decides which data is excluded. Outputs produced by an AI system may be inaccurate or incomplete: they must be reviewed by a human before any decision or action with a significant effect, and the Customer remains responsible for decisions taken on their basis.

Codetics implements the safeguards agreed in the quotation (limited agent permissions, human approval of sensitive actions, logging), without guaranteeing any success or accuracy rate. Any obligations of the Customer as a deployer under Regulation (EU) 2024/1689 on artificial intelligence remain its own, and Codetics can assist if the quotation provides for it.

Embedded, IoT and industrial projects (firmware, drivers, supervision, machine integration) are carried out according to the specifications and test environment supplied by the Customer. The Customer remains responsible for validation on its actual equipment, commissioning and the regulatory compliance of its products and installations.

Unless expressly stipulated in the quotation with the involvement of qualified partners, the following are excluded: machine-safety functions and any function requiring qualification or certification (for example functional safety, the Machinery Directive or Regulation, CE marking), and physical on-site work.

Electric-vehicle charging projects (OCPP, OCPI) cover the agreed software and interfaces; electrical installation, charger certification and operator obligations remain the responsibility of the Customer or its authorised contractors.

No active security testing (vulnerability scanning, penetration testing, configuration testing) is carried out without the Customer's prior written authorisation, signed by an authorised person, specifying the scope (systems, addresses, accounts), the period and the testing conditions. The Customer warrants that it owns the targeted systems or holds the authorisation of their owners and hosts.

Codetics does not test anything outside that scope. Formal penetration tests, certification audits or qualifications (for example PASSI) may be carried out by partners named in the quotation. An audit reports on the security posture at a given date and does not guarantee the absence of vulnerabilities; fixing them is only included if the quotation says so.

Data and reporting projects rely on sources supplied by the Customer, which remains responsible for their accuracy and lawfulness; the indicators produced are not accounting, financial or legal advice.

Research and development projects are inherently uncertain: Codetics commits to the work described in the quotation, not to achieving a technical or scientific result, unless stipulated otherwise.

Maintenance, infrastructure/DevOps, monthly development-day credit and fractional CTO contracts are concluded for the initial term stated in the quotation (one month if none is stated), from the agreed start date. They then renew tacitly for successive one-month periods.

Either party may end the contract in writing (including by email) with thirty days' notice before the end of the current period, but not before the end of the initial term except for the other party's breach. The monthly price is payable in advance at the start of each period.

Consumers: Codetics informs the consumer in writing, no earlier than three months and no later than one month before the end of the period in which renewal can be refused, that they may choose not to renew the contract. Failing that, the consumer may end the contract free of charge at any time from the renewal date, and amounts paid for the period after termination are refunded (articles L215-1 et seq. of the French Consumer Code).

Day credits: days not used in a month can be carried over to the following month only, then lapse. When the contract ends, remaining credits can be used during the notice period; they are not refunded, except on termination for Codetics' breach or under the consumer protection rules above.

Service levels: response and resolution times, covered hours and any on-call duty only apply if expressly described in the quotation. Otherwise, work takes place on business days, as quickly as possible, with no committed response time and no on-call duty.

Expertise days sold on quotation follow the "Consulting and design days" clause unless the quotation provides otherwise.

Training is delivered according to the programme, duration, location and number of participants stated in the quotation. The Customer may reschedule a session free of charge up to ten business days before its date; after that, the price remains payable except in case of force majeure. Materials provided are for participants' internal use only. Unless the quotation states otherwise, Codetics is not a registered training organisation or Qualiopi-certified, and its training is not eligible for French vocational training funding.

To order online, the Customer chooses the offer, reads these terms and ticks the acceptance box, ticks the immediate-performance request box described in the "Right of withdrawal" clause, and is then redirected to Stripe's secure payment page, where they can check the order details, the deposit amount and the total price and correct their information before confirming (article 1127-2 of the French Civil Code).

The contract is formed when payment is confirmed. Codetics sends the Customer, on a durable medium (email), an order confirmation including its main characteristics, its price, these terms and, where applicable, confirmation of the immediate-performance request (article L221-13 of the French Consumer Code). Stripe sends the invoice to the Customer.

For contracts with a consumer of €120 or more, Codetics archives the written record of the contract for ten years and gives the consumer access to it on request at contact@codetics.fr (articles L213-1 and D213-1 to D213-2 of the French Consumer Code).

Prices are in euros. As Codetics is under the VAT exemption scheme for small businesses, no VAT is charged: "TVA non applicable, article 293 B du CGI". The displayed price is therefore the total price payable for the service described.

Price ranges shown on the site for services on quotation are indicative and do not bind Codetics: only the price in the signed quotation is contractual. Only the prices of offers purchasable online are firm.

Unless stated otherwise, prices exclude fees charged by third parties (cloud providers, licences, domain names, external services) and any travel expenses, which require the Customer's prior approval.

The applicable price is the one displayed at the time of the order or stated in the accepted quotation. If Codetics becomes liable for VAT, prices of contracts already concluded are not changed; new offers and quotations will state prices including all taxes.

Services purchased online are payable in two instalments. A deposit of 50% of the total price is paid when ordering, through Stripe, using the payment methods offered on the payment page. The 50% balance is invoiced on delivery of the service (for the Audit & cloud migration package: when the disaster recovery plan is handed over, once the migration is complete; for a day: at the end of the day) and is payable within fifteen days of the invoice, through the enclosed Stripe payment link or by bank transfer.

The amount paid when ordering is a deposit (acompte), not a forfeitable down payment (arrhes): the order binds both parties, subject to the consumer's right of withdrawal described below. Payment data is processed directly by Stripe; Codetics never has access to full card numbers.

For projects on quotation, payment terms are those of the quotation. Failing that, invoices are payable by bank transfer within thirty days of their issue date. No discount is granted for early payment.

Business customers: any amount unpaid on its due date automatically incurs, without prior reminder, late-payment penalties at the European Central Bank's most recent refinancing rate plus ten percentage points, and a fixed recovery fee of €40 (articles L441-10 and D441-5 of the French Commercial Code). Additional compensation may be claimed on evidence if actual recovery costs are higher.

Consumers: any amount unpaid on its due date bears interest at the statutory rate from the date of formal notice (article 1231-6 of the French Civil Code).

If a formal notice remains unanswered for eight days, Codetics may suspend the services until full payment.

Codetics performs the services with care, in accordance with professional standards, under a best-efforts obligation (obligation de moyens).

The start date and indicative timeline are agreed in writing with the Customer after the order. For the Audit & cloud migration package, the audit precedes the migration, which only starts once the scope has been confirmed in writing.

Consumers: if no date or deadline has been agreed, the service is performed no later than thirty days after the contract is concluded (article L216-1 of the French Consumer Code). If that deadline is exceeded, the consumer may, under articles L216-6 et seq. of that code, terminate the contract in writing after requiring Codetics to perform within a reasonable additional period.

Business customers: timelines are indicative. A delay can only justify cancelling the order or compensation if it is attributable to Codetics and continues more than thirty days after formal notice.

The Customer provides the necessary information, documents, approvals and access in good time and appoints an available contact person. Delays in providing or approving items shift the timeline accordingly.

Access to accounts and infrastructure is provided through named or dedicated accounts, limited to the rights the engagement requires, and shared through a secure channel (never through a form on the site). The Customer remains the owner of its accounts and revokes this access at the end of the engagement; Codetics deletes the credentials it received.

Before any migration or work on production infrastructure, the Customer ensures it holds complete and recent backups of its data and systems. The Customer warrants that it holds the necessary rights and licences for the materials it entrusts to Codetics.

Where, to perform the service, Codetics accesses personal data for which the Customer is the controller (for example during an audit or migration), Codetics acts as a processor within the meaning of article 28 of the GDPR.

In that capacity, Codetics: processes the data only on the Customer's documented instructions and solely to perform the service; ensures the confidentiality of the data and the security of access; engages another processor only with the Customer's prior written authorisation; assists the Customer in responding to data subject requests and in meeting its security, breach notification and impact assessment obligations; notifies the Customer of any personal data breach without undue delay; deletes or returns the data at the end of the service, at the Customer's choice; and makes available the information needed to demonstrate compliance with these obligations.

Where applicable, the quotation specifies the subject matter, duration, nature and purpose of the processing, the categories of data and data subjects, and any authorised sub-processors (article 28.3 of the GDPR). A more detailed data processing annex may be attached to the quotation at the Customer's request; it then prevails over this clause.

The Customer has seven calendar days from delivery of a deliverable to report reasoned reservations in writing. Codetics corrects any non-conformity with what was agreed. Without reservations within that period, or once the deliverable is used in production, it is deemed accepted.

For consumers, this procedure does not affect any of the statutory warranties described below.

Consumers benefit from the statutory warranties applicable to the nature of the service, in particular, where the service consists of supplying digital content or a digital service, the statutory warranty of conformity under articles L224-25-12 et seq. of the French Consumer Code.

Subject to full payment of the price, Codetics assigns to the Customer, exclusively, the economic copyright in the deliverables specifically created for it (documents, code, configurations, mock-ups): the rights of reproduction, representation, adaptation, translation and distribution, on all media, worldwide and for the full legal term of protection, for the purposes of its business. Until full payment, the Customer has a mere right of use for acceptance purposes.

Codetics or their owners retain ownership of pre-existing or generic know-how, methods, tools, libraries and components, as well as open-source software and third-party materials, which remain subject to their respective licences. Codetics grants the Customer a non-exclusive, royalty-free licence, for the term of the rights, to its pre-existing materials included in the deliverables, for use with those deliverables.

Codetics only names the Customer as a reference with its prior consent.

Each party keeps confidential the non-public information received from the other in the course of the engagement, including credentials, configurations, data and business information, and uses it only to perform the contract. This obligation applies during the contract and for five years after it ends, except for credentials and secrets, which are protected without time limit.

Business customers: Codetics is only liable for proven fault. Its liability is limited to direct damage and, for all claims combined, to the amount actually paid by the Customer for the service concerned. Codetics is not liable for indirect damage, such as loss of business, revenue or opportunity, or reputational harm, nor for data loss caused by the Customer's failure to keep backups. These limitations do not apply to gross negligence, wilful misconduct or personal injury.

Consumers: Codetics is liable under ordinary French law; no clause of these terms limits the consumer's right to compensation.

Codetics is not liable for outages, changes in prices or terms, or failures of third-party providers chosen by the Customer (hosts, cloud providers, external services).

Neither party is liable for a failure caused by force majeure within the meaning of article 1218 of the French Civil Code. Obligations are suspended while it lasts; if the impediment lasts more than thirty days, either party may terminate the contract in writing, services performed remaining payable and amounts paid for services not performed being refunded.

If either party commits a serious breach not remedied fifteen days after written formal notice, the other party may terminate the contract in writing. Services performed up to termination remain payable.

Termination terms for a project on quotation, if any, are set out in the quotation.

Consumers have fourteen days from the conclusion of the contract to withdraw, without giving any reason and without bearing costs other than those set out below (articles L221-18 et seq. of the French Consumer Code).

To withdraw, the consumer informs Codetics of their decision before the period expires, using the form below or any other unequivocal statement, sent by email to contact@codetics.fr or by post to 3 allée des Orangers, 97421 Saint-Louis, La Réunion, France.

Performance before the end of the period: the service only begins before the withdrawal period expires if the consumer expressly requests it, by ticking the box provided when ordering or in writing (article L221-25). Without that request, the service begins after the period has expired.

If the consumer withdraws after requesting that the service begin, they pay Codetics an amount corresponding to the service provided until they communicated their decision, proportionate to the total price (article L221-25). For the Audit & cloud migration package, that amount is based on the time spent at the displayed consulting day rate, up to the package price.

The right of withdrawal can no longer be exercised once the service has been fully performed before the end of the period, where performance began after the consumer's prior express consent and acknowledgement that they would lose their right of withdrawal (article L221-28, 1°).

Refund: Codetics refunds the amounts due no later than fourteen days after being informed of the withdrawal, using the same payment method as the original order unless the consumer expressly agrees otherwise, at no cost to them (article L221-24).

Business customers: the right of withdrawal does not apply, except in the case provided for by article L221-3 of the French Consumer Code (off-premises contract outside the scope of the main activity of a business with five employees or fewer).

Complete and return this form only if you wish to withdraw from the contract.

To Kevin Vavelin EI (Codetics), 3 allée des Orangers, 97421 Saint-Louis, La Réunion, France, contact@codetics.fr:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:

Ordered on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Apart from the right of withdrawal, a service that has been performed is not refundable. The following are refunded in full: a day that cannot take place on any new date proposed by Codetics, and any service Codetics cancels on its own initiative. Ending the Audit & cloud migration package after the audit is governed by the "Audit & cloud migration package" clause.

Refunds are made through Stripe to the payment method used, within fourteen days.

Complaints can be sent by email at contact@codetics.fr. Codetics will respond as quickly as possible.

Under articles L612-1 et seq. of the French Consumer Code, consumers are entitled to refer a dispute to a consumer mediator free of charge, after first trying to resolve it directly with Codetics through a written complaint, within one year of that complaint.

The contact details of the competent mediator are available on request at contact@codetics.fr.

These terms and contracts concluded with Codetics are governed by French law. Only the French version of these terms is binding.

Consumers: they may bring proceedings, at their choice, before the court of the place where they lived when the contract was concluded or the harmful event occurred, or any other competent court (article R631-3 of the French Consumer Code). Consumers residing in another EU Member State keep the protection of the mandatory provisions of the law of their country of residence.

Business customers: failing an amicable solution, any dispute falls within the exclusive jurisdiction of the courts with authority over Codetics' registered address in La Réunion, where procedural rules allow it (article 48 of the French Code of Civil Procedure).

The Customer's personal data needed for the order and its performance is processed in accordance with the site's privacy policy.